Warranty

Watches
  • WATCHES LIMITED INTERNATIONAL SALES WARRANTY

    Watches limited international sales warranty

    Your TAG Heuer has been manufactured in the strict tradition of Swiss watchmaking and has been individually tested to ensure that it is water-resistant and functions perfectly. Nevertheless, it is covered by a limited International guarantee against any manufacturing defect for a period of two years from the date of purchase,  under the conditions below.

    What is covered?

    With this two- year limited guarantee, TAG Heuer undertakes to repair, free of charge, any problem with the functions of the watch that result from defective manufacturing. This guarantee is only honored in Official TAG Heuer Service Centres that are present in more than 100 countries. In addition, certain restrictions do apply and for this reason it is essential that you read the following paragraphs.

    What are the conditions of this guarantee?

    To benefit from this limited guarantee the following conditions must be met:

    • the international guarantee card, located in the guarantee booklet you received with your watch, must be enclosed with the watch when it is sent for repair and must be signed and dated at the time of purchase by an approved TAG Heuer retailer or, by a dedicated TAG Heuer Boutique; TAG Heuer will not honor the guarantee for watches sold without a valid guarantee card properly filled out and signed by an approved TAG Heuer retailer or by a dedicated TAG Heuer Boutique;
    • the serial number engraved on the case is perfectly legible and no part of the original case back or original serial number has been removed, modified, falsified, altered , replaced, erased or rendered illegible.

    If any of these conditions are not met, all rights attached to the TAG Heuer international guarantee system will be cancelled.

    What is not covered?

    Any defects resulting from actions carried out anywhere other than an Official TAG Heuer Service Centre are not covered by this guarantee and will render it null and void. The limited guarantee also does not cover bracelets, crystals and batteries, or any deterioration of the case or movement due to humidity that has entered the watch as a result of improper handling. More generally, it does not apply if there has been improper or inadequate use of the watch. 

    General conditions and restrictions:

    This guarantee automatically cancels and replaces all other guarantees incorporated in national legislation, including the implied warranty of merchantability. Certain local regulations may forbid the exclusion or limitation of accessory or indirect damages, in which case the limitation or exclusion of the above-mentioned guarantee does not apply. This guarantee gives you specific rights and local regulations, that vary between countries, may give you others. Only TAG Heuer and its Official Service Centres are entitled to decide to repair or perform any other action concerning a TAG Heuer watch covered by this international guarantee.

    We recommend that you send your watch by registered mail, carefully wrapped to avoid damage, to the nearest Official TAG Heuer Service Centre, or take it to your approved TAG Heuer retailer or dedicated TAG Heuer Boutique. The list of Official TAG Heuer Service Centres can be found under the heading “Contact”. This guarantee does not affect your legal rights as a consumer. Please check that this booklet contains an international guarantee card because this is essential to benefit from the services covered by the TAG Heuer international guarantee described above.

  • WATCHES INTERNATIONAL REPAIR WARRANTY

    Watches international repair warranty

    Following maintenance carried out in an Official TAG Heuer Service Centre, an international repair warranty card is provided with your watch. This extends the warranty on the work carried out by one year.

    A number of recommendations are given under the heading “FAQ and Services” for the use and maintenance of your TAG Heuer watch; please read them carefully as the warranty will become invalid in the event of incorrect use or treatment. In particular, ensure that the crown is fully screwed down after adjusting for day, date or time to ensure water-resistance. Damage resulting from service provided anywhere other than at a Official TAG Heuer Service Centre is not covered and shall void the warranty. The limited warranty does not cover bracelets, crystals or batteries, or any damage to the case or movement caused by moisture that might have entered the watch as a result of improper handling, nor does it apply, on a more general basis, if there is evidence of misuse or abuse.

    This warranty replaces any warranties implied by some countries’ local law, including the implied warranty of merchantability, which are disclaimed. Some countries’ local law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights under local laws which vary from country to country.

    If you need to return your TAG Heuer, we recommend that you wrap it carefully to avoid any damage and send it by registered mail to the nearest TAG Heuer Official Service Centre, or take it to your local authorized dealer. You will find a list of TAG Heuer Official Service Centres under the heading “Customer Service Centres”. They will supply you with the address of your nearest authorized TAG Heuer dealer upon request. This warranty does not affect your consumer rights.

Tag Heuer connected
  • Connected Watch International Limited Warranty

    Connected Watch International Limited Warranty

    Your TAG Heuer Connected Watch has been manufactured in collaboration with top partners Google and Intel, bringing the best of both worlds: Swiss luxury watchmaking and Silicon Valley technology.
    It is covered by a limited international warranty against any manufacturing defect for a period of two years from the date of purchase, under the conditions below.

    What is covered?

    Under this limited two-year warranty, TAG Heuer, branch of LVMH Swiss Manufactures SA (TAG Heuer) undertakes to repair, free of charge, any problem with the functions of the Watch that result from manufacturing defect. This warranty is only honored in official TAG Heuer Customer Service Centers listed in the last section of this document.
    The two-year warranty from date of purchase of your TAG Heuer Connected Watch covers any function defect arising during normal use of the device in accordance with the Watch’s technical specifications, user manuals. This could be, for instance power on/off issue, charging issue, display malfunction, impossibility to use normally applications or watch functions due to your TAG Heuer Connected Watch defect.
    Any non-arguable quality defects on the cosmetics or product mechanical functions that are obviously coming from a component quality problem or watch mis-assembly.

    In addition, certain limiting conditions do apply and for this reason it is essential that you read the following paragraphs:

    What are the limiting conditions of this warranty?

    To benefit from this limited warranty the following conditions must be met:

    • The international warranty card, located in the warranty booklet you received with your TAG Heuer Connected Watch, must be enclosed with your TAG Heuer Connected Watch when it is sent for repair and must be signed and dated at the time of purchase by an authorized TAG Heuer dealer; TAG Heuer will not honor the warranty for watches sold without a valid warranty card properly filled out and signed by an authorized TAG Heuer dealer or by a dedicated TAG Heuer boutique;
    • The serial number engraved on the case is perfectly legible and no part of the original case back or original serial number has been removed, modified, falsified, altered, replaced, erased, defaced or made illegible.

    Failure to abide by any of the above conditions renders all rights resulting from the TAG Heuer international warranty null and void.

    What is not covered?

    Damage resulting from service provided anywhere other than at an official TAG Heuer Customer Service Center is not covered and shall void the warranty. The limited warranty also does not cover bracelets, crystals and batteries, or any damage to the case or hardware due to moisture that might have entered your TAG Heuer Connected Watch as a result of improper handling. More generally, it does not apply if there has been improper or inadequate use of your TAG Heuer Connected Watch:

    • product has been opened by the user or by unauthorized person;
    • product has been connected to non-recommended accessories such as other battery type or charger;
    • product has been voluntarily degraded or used out of the recommended rules for product start-up or usage such as wrong plug-in or
    • product has been exposed to extra voltage or electric discharges, important shocks, drop or abnormal mechanical stress leading to major degradation of product housing, electronic components;
    • product has been abnormally exposed to water or other chemical substances (presence of corrosion, humidity);
    • product has been exposed to high temperature (greater than 60° C/140° F) or other extreme environmental conditions;
    • an attempt to modify product software has been performed.

    If one or the above mentioned items are observed, then the TAG Heuer Connected Watch will not be covered by the international warranty. The normal wear and of your TAG Heuer Connected Watch due to normal usage is not covered by warranty.

    This is especially the case for:

    • any material surface degradation due to normal usage of product, scratches on case, rubber, crystal, dust intrusion or degraded surfaces, change of color of parts due to exposition to solar radiation or contact with any chemical substance;
    • degradation of autonomy performance due to battery normal aging.

    General conditions and limitations:

    This limited warranty replaces any terms, conditions warranties and guarantees implied by some countries’ local law, including the implied warranty of merchantability, which are disclaimed. Some countries’ local law may not allow the exclusion or limitation of certain implied terms, conditions, warranties and guarantees, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights under local laws which vary from country to country. TAG Heuer and its official Customer Service Centers shall have sole discretion to decide to repair or replace any TAG Heuer timepiece under this limited international warranty. To the extent permitted by the local law, TAG Heuer shall not be liable for any incidental, special, punitive or consequential damages.

    We recommend that you send your TAG Heuer Connected Watch by registered mail, carefully wrapped to avoid damage, to the nearest official TAG Heuer Customer Service Center, or take it to your authorized TAG Heuer dealer or dedicated TAG Heuer boutique. TAG Heuer is not responsible for loss or damage during shipping. This list of official TAG Heuer Customer Service Centers can be found at the end of this booklet. On request, these official TAG Heuer Customer Service Centers will provide you with the details of your nearest authorized TAG Heuer dealer or dedicated TAG Heuer boutique. This warranty does not affect your legal rights as a consumer. Please check that this booklet contains an international warranty card – otherwise you will not be covered by the limited warranty services outlined above.
    Additionally, in order to be covered by this international warranty, the following administrative conditions shall be met when returning the product: The product shall be returned with its original battery and charger to an authorized TAG Heuer Customer Service Center.

    To benefit from the rights granted by this two-year guarantee, you must inform TAG Heuer Customer Service Center of the lack of conformity of the Watch within a period of two months from the date on which you detected such lack of conformity. Any repair or replacement should be completed within a period of thirty days, without any significant inconvenience to you. The above manufacturer’s guarantee: (i) is independent of any guarantee that may be provided by the seller, for which he carries sole responsibility; (ii) does not affect your statutory rights towards the seller, the manufacturer or the distributor.

DISCOVER MORE

Frequently Asked Questions

Read more about questions you might have about materials used, how to take care of your watch or other accessories, etc.

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Maintenance service

We recommend a maintenance service every 1 or 2 years or a failed water-resistance test. As a general rule, all TAG Heuer watches require an annual check of their water-resistance.

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SERVICES