Warranty

Watches
Tag Heuer connected
  • Connected Watch International Limited Warranty

    Connected Watch International Limited Warranty

    Your TAG Heuer Connected Watch has been manufactured in collaboration with top partners Google and Intel, bringing the best of both worlds: Swiss luxury watchmaking and Silicon Valley technology.
    It is covered by a limited international warranty against any manufacturing defect for a period of two years from the date of purchase, under the conditions below.

    What is covered?

    Under this limited two-year warranty, TAG Heuer, branch of LVMH Swiss Manufactures SA (TAG Heuer) undertakes to repair, free of charge, any problem with the functions of the Watch that result from manufacturing defect. This warranty is only honored in official TAG Heuer Customer Service Centers listed in the last section of this document.
    The two-year warranty from date of purchase of your TAG Heuer Connected Watch covers any function defect arising during normal use of the device in accordance with the Watch’s technical specifications, user manuals. This could be, for instance power on/off issue, charging issue, display malfunction, impossibility to use normally applications or watch functions due to your TAG Heuer Connected Watch defect.
    Any non-arguable quality defects on the cosmetics or product mechanical functions that are obviously coming from a component quality problem or watch mis-assembly.

    In addition, certain limiting conditions do apply and for this reason it is essential that you read the following paragraphs:

    What are the limiting conditions of this warranty?

    To benefit from this limited warranty the following conditions must be met:

    • The international warranty card, located in the warranty booklet you received with your TAG Heuer Connected Watch, must be enclosed with your TAG Heuer Connected Watch when it is sent for repair and must be signed and dated at the time of purchase by an authorized TAG Heuer dealer; TAG Heuer will not honor the warranty for watches sold without a valid warranty card properly filled out and signed by an authorized TAG Heuer dealer or by a dedicated TAG Heuer boutique;
    • The serial number engraved on the case is perfectly legible and no part of the original case back or original serial number has been removed, modified, falsified, altered, replaced, erased, defaced or made illegible.

    Failure to abide by any of the above conditions renders all rights resulting from the TAG Heuer international warranty null and void.

    What is not covered?

    Damage resulting from service provided anywhere other than at an official TAG Heuer Customer Service Center is not covered and shall void the warranty. The limited warranty also does not cover bracelets, crystals and batteries, or any damage to the case or hardware due to moisture that might have entered your TAG Heuer Connected Watch as a result of improper handling. More generally, it does not apply if there has been improper or inadequate use of your TAG Heuer Connected Watch:

    • product has been opened by the user or by unauthorized person;
    • product has been connected to non-recommended accessories such as other battery type or charger;
    • product has been voluntarily degraded or used out of the recommended rules for product start-up or usage such as wrong plug-in or
    • product has been exposed to extra voltage or electric discharges, important shocks, drop or abnormal mechanical stress leading to major degradation of product housing, electronic components;
    • product has been abnormally exposed to water or other chemical substances (presence of corrosion, humidity);
    • product has been exposed to high temperature (greater than 60° C/140° F) or other extreme environmental conditions;
    • an attempt to modify product software has been performed.

    If one or the above mentioned items are observed, then the TAG Heuer Connected Watch will not be covered by the international warranty. The normal wear and of your TAG Heuer Connected Watch due to normal usage is not covered by warranty.

    This is especially the case for:

    • any material surface degradation due to normal usage of product, scratches on case, rubber, crystal, dust intrusion or degraded surfaces, change of color of parts due to exposition to solar radiation or contact with any chemical substance;
    • degradation of autonomy performance due to battery normal aging.

    General conditions and limitations:

    This limited warranty replaces any terms, conditions warranties and guarantees implied by some countries’ local law, including the implied warranty of merchantability, which are disclaimed. Some countries’ local law may not allow the exclusion or limitation of certain implied terms, conditions, warranties and guarantees, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights under local laws which vary from country to country. TAG Heuer and its official Customer Service Centers shall have sole discretion to decide to repair or replace any TAG Heuer timepiece under this limited international warranty. To the extent permitted by the local law, TAG Heuer shall not be liable for any incidental, special, punitive or consequential damages.

    We recommend that you send your TAG Heuer Connected Watch by registered mail, carefully wrapped to avoid damage, to the nearest official TAG Heuer Customer Service Center, or take it to your authorized TAG Heuer dealer or dedicated TAG Heuer boutique. TAG Heuer is not responsible for loss or damage during shipping. This list of official TAG Heuer Customer Service Centers can be found at the end of this booklet. On request, these official TAG Heuer Customer Service Centers will provide you with the details of your nearest authorized TAG Heuer dealer or dedicated TAG Heuer boutique. This warranty does not affect your legal rights as a consumer. Please check that this booklet contains an international warranty card – otherwise you will not be covered by the limited warranty services outlined above.
    Additionally, in order to be covered by this international warranty, the following administrative conditions shall be met when returning the product: The product shall be returned with its original battery and charger to an authorized TAG Heuer Customer Service Center.

    This International Guarantee is in addition to other rights and remedies available to you under law, which may not be excluded. In addition to your rights above, TAG Heuer goods come with guarantees that cannot be excluded under the Australian Consumer Law or under New Zealand Law. If your TAG Heuer goods are defective, you are entitled to a replacement or refund for a major failure or may be entitled to recover costs for an amount for the reduction in the product’s value and in some cases compensation for loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In Australia, please contact TAG Heuer Australia at LVMH & Jewelry Australia, Level 4, Rialto North Tower, 525 Collins Street Melbourne VIC 3000 Australia for any guarantee inquiries. Recommendations and limited guarantee specific to the Australian and New Zealand markets. TAG Heuer goods come with guarantees that cannot be excluded under the Australian Consumer Law: the customer is entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage, and the customer is also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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Frequently Asked Questions

Read more about questions you might have about materials used, how to take care of your watch or other accessories, etc.

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Maintenance service

We recommend a maintenance service every 1 or 2 years or a failed water-resistance test. As a general rule, all TAG Heuer watches require an annual check of their water-resistance.

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SERVICES