HOW TO SEND YOUR WATCH

Should your TAG Heuer timepiece need to be checked or repaired by TAG Heuer Customer Service center please choose between the following options

HAVE YOUR WATCH PICKED UP BY TAG HEUER

TAG Heuer offers customers a convenient service for having repairs and maintenance completed on their TAG Heuer watches through the ease of simply making a telephone call. Contact us and we will arrange to have your timepiece picked up from your home, office or other designated location.  


Upon approval of your estimate, for the repair/maintenance cost, we will immediately begin servicing the watch and complete the required work in a minimal amount of time. Upon completion of the work we will gladly deliver your watch to your designated location. 


If delivery is required, the package will be sent by  delivery service, so everything can be done with a minimal inconvenience to our customers.

Please note:

  1. This service is available only within Japan (excluding some of her remote islands).
  2. If you should cancel the service after your approval on the estimate, you will be charged¥2,160 (including tax).
  3. The pickup service is free of charge and the delivery charge is ¥864 (including tax).
  4. Delivery will also become free of charge in the following cases:
    • the repair service is provided within the term of warranty
    • the watch is to be re-repaired
    • the watch is directly brought to any of our direct shops, ‘espace, TAG Heuer Boutiques
    • the service is canceled because you decide not to approve the estimate 

Click here to how to ask for pick up service


DEPOSIT YOUR WATCH AT THE CLOSEST BOUTIQUE OR RETAILER
Click here to locate an Authorized Retailer or a TAG Heuer Boutique in your area

* In Daimaru Kobe and Daimaru Tokyo:
    - For watches purchased at Daimaru Kobe and within the warranty period, Daimaru Tokyo or Daimaru Matsukaya, you can deposit your watch at the TAG Heuer corner.
    - For watches purchased in other stores or watches out of the warranty period, please order a pick-up or deposit your watch at the repair centre in the department store (extra charge needed)

* In Matsuzakaya Nagoya:
    - For watches purchased at Matsuzakaya Nagoya and within the warranty period, you can deposit at the TAG Heuer corner
    - For watches purchased in other stores, please order a pick-up, or deposit at the retailer who sold you the timepiece, or deposit at stores "espace"
       - For watches out of the warranty period, please order a pick-up or deposit at the repair centre in the department store (extra charge needed)

Contact Page

DISCOVER MORE

Frequently Asked Questions

Read more about questions you might have about materials used, how to take care of your watch or other accessories, etc.

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Maintenance service

We recommend a maintenance service every 1 or 2 years or a failed water-resistance test. As a general rule, all TAG Heuer watches require an annual check of their water-resistance.

Read more