TAG Heuer offers customers a convenient service for having repairs and maintenance completed on their TAG Heuer watches through the ease of simply making a telephone call. Contact us and we will arrange to have your timepiece picked up from your home, office or other designated location.  

Upon approval of your estimate, for the repair/maintenance cost, we will immediately begin servicing the watch and complete the required work in a minimal amount of time. Upon completion of the work we will gladly deliver your watch to your designated location. 

If delivery is required, the package will be sent by  delivery service, so everything can be done with a minimal inconvenience to our customers.

Please note:

  1. This service is available only within Japan (excluding some of its remote islands).
  2. The pickup service is free of charge and the delivery charge is ¥864 (including tax).
  3. If you cancel the service on your disapproval on the estimate, you will be charged ¥2,160 (including tax).
  4. If you cancel the service after your approval on the estimate, your online payment for repair is not refunded.
  5. Delivery will also become free of charge in case the repair service is provided within the term of warranty (either product warranty or repair warranty)

Terms and conditions of pick up service 

How to ask for pick up service


Frequently Asked Questions

Read more about questions you might have about materials used, how to take care of your watch or other accessories, etc.

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Maintenance service

We recommend a maintenance service every 1 or 2 years or a failed water-resistance test. As a general rule, all TAG Heuer watches require an annual check of their water-resistance.

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