HOW TO SEND YOUR WATCH?

SEND US YOUR WATCH BY USING TAG HEUER'S ONLINE FACILITY

In order to optimise the performance and preserve its appearance your TAG Heuer timepiece requires expert period maintenance. At the UK Customer Service Centre our watchmakers use their expertise and experience to undertake all kinds of work using genuine TAG Heuer components.

  1. Complete and print the Repair request form
  2. Ship your timepiece directly to us.
    • To use our complimentary shipping kit:
      • Email or call our Customer Service centre at customerservice.uk@tagheuer.com or on 01204 861168.
      • Once requested you will receive this kit by mail.
      • This kit contains secure packaging and a prepaid Special Delivery bag. 
    • Or use your preferred secure postal service.
      • Please enclose a covering letter and warranty card if applicable.
      • Keep a copy of the certificate of postage.
  3. On receipt of your timepiece, you will receive an email notification from TAG Heuer, along with a username and password to access information regarding your repair / service. Your timepiece will then be examined and a detailed estimate will be prepared free of charge for your consideration.
  4. To review the estimate, approve the repair and make a payment click on Track your watch and enter your username and password. On acceptance of the repair / service, you will then be able to continue tracking its progress throughout the various stages of the repair process.

When the work is finished the watch will undergo a series of Quality Control checks. When this important process is completed we will provide you with delivery options and information.

 

DEPOSIT YOUR WATCH AT THE CLOSEST BOUTIQUE OR RETAILER

Click here to locate an Authorized Retailer or a TAG Heuer Boutique in your area

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Frequently Asked Questions

Read more about questions you might have about materials used, how to take care of your watch or other accessories, etc.

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Maintenance service

We recommend a maintenance service every 1 or 2 years or a failed water-resistance test. As a general rule, all TAG Heuer watches require an annual check of their water-resistance.

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