Frequently Asked Questions
Read more about questions you might have about materials used, how to take care of your watch or other accessories, etc.
Your TAG Heuer has been manufactured in the strict tradition of Swiss watchmaking and has been individually tested to ensure that it is water-resistant and functions perfectly. Nevertheless, it is covered by a limited International guarantee against any manufacturing defect for a period of two years from the date of purchase, under the conditions below.
What is covered?
With this two- year limited guarantee, TAG Heuer undertakes to repair, free of charge, any problem with the functions of the watch that result from defective manufacturing. This guarantee is only honored in Official TAG Heuer Service Centres that are present in more than 100 countries. In addition, certain restrictions do apply and for this reason it is essential that you read the following paragraphs.
What are the conditions of this guarantee?
To benefit from this limited guarantee the following conditions must be met:
If any of these conditions are not met, all rights attached to the TAG Heuer international guarantee system will be cancelled.
What is not covered?
Any defects resulting from actions carried out anywhere other than an Official TAG Heuer Service Centre are not covered by this guarantee and will render it null and void. The limited guarantee also does not cover bracelets, crystals and batteries, or any deterioration of the case or movement due to humidity that has entered the watch as a result of improper handling. More generally, it does not apply if there has been improper or inadequate use of the watch.
General conditions and restrictions:
This guarantee automatically cancels and replaces all other guarantees incorporated in national legislation, including the implied warranty of merchantability. Certain local regulations may forbid the exclusion or limitation of accessory or indirect damages, in which case the limitation or exclusion of the above-mentioned guarantee does not apply. This guarantee gives you specific rights and local regulations, that vary between countries, may give you others. Only TAG Heuer and its Official Service Centres are entitled to decide to repair or perform any other action concerning a TAG Heuer watch covered by this international guarantee.
We recommend that you send your watch by registered mail, carefully wrapped to avoid damage, to the nearest Official TAG Heuer Service Centre, or take it to your approved TAG Heuer retailer or dedicated TAG Heuer Boutique. The list of Official TAG Heuer Service Centres can be found under the heading “Contact”. This guarantee does not affect your legal rights as a consumer. Please check that this booklet contains an international guarantee card because this is essential to benefit from the services covered by the TAG Heuer international guarantee described above.
Following maintenance carried out in an Official TAG Heuer Service Centre, an international repair warranty card is provided with your watch. This extends the warranty on the work carried out by one year.
A number of recommendations are given under the heading “FAQ and Services” for the use and maintenance of your TAG Heuer watch; please read them carefully as the warranty will become invalid in the event of incorrect use or treatment. In particular, ensure that the crown is fully screwed down after adjusting for day, date or time to ensure water-resistance. Damage resulting from service provided anywhere other than at a Official TAG Heuer Service Centre is not covered and shall void the warranty. The limited warranty does not cover bracelets, crystals or batteries, or any damage to the case or movement caused by moisture that might have entered the watch as a result of improper handling, nor does it apply, on a more general basis, if there is evidence of misuse or abuse.
This warranty replaces any warranties implied by some countries’ local law, including the implied warranty of merchantability, which are disclaimed. Some countries’ local law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights under local laws which vary from country to country.
If you need to return your TAG Heuer, we recommend that you wrap it carefully to avoid any damage and send it by registered mail to the nearest TAG Heuer Official Service Centre, or take it to your local authorized dealer. You will find a list of TAG Heuer Official Service Centres under the heading “Customer Service Centres”. They will supply you with the address of your nearest authorized TAG Heuer dealer upon request. This warranty does not affect your consumer rights.
Your TAG Heuer Connected Watch has been manufactured in collaboration with top partners Google and Intel, bringing the best of both worlds: Swiss luxury watchmaking and Silicon Valley technology.
It is covered by a limited international warranty against any manufacturing defect for a period of two years from the date of purchase, under the conditions below.
What is covered?
Under this limited two-year warranty, TAG Heuer, branch of LVMH Swiss Manufactures SA (TAG Heuer) undertakes to repair, free of charge, any problem with the functions of the Watch that result from manufacturing defect. This warranty is only honored in official TAG Heuer Customer Service Centers listed in the last section of this document.
The two-year warranty from date of purchase of your TAG Heuer Connected Watch covers any function defect arising during normal use of the device in accordance with the Watch’s technical specifications, user manuals. This could be, for instance power on/off issue, charging issue, display malfunction, impossibility to use normally applications or watch functions due to your TAG Heuer Connected Watch defect.
Any non-arguable quality defects on the cosmetics or product mechanical functions that are obviously coming from a component quality problem or watch mis-assembly.
In addition, certain limiting conditions do apply and for this reason it is essential that you read the following paragraphs:
What are the limiting conditions of this warranty?
To benefit from this limited warranty the following conditions must be met:
Failure to abide by any of the above conditions renders all rights resulting from the TAG Heuer international warranty null and void.
What is not covered?
Damage resulting from service provided anywhere other than at an official TAG Heuer Customer Service Center is not covered and shall void the warranty. The limited warranty also does not cover bracelets, crystals and batteries, or any damage to the case or hardware due to moisture that might have entered your TAG Heuer Connected Watch as a result of improper handling. More generally, it does not apply if there has been improper or inadequate use of your TAG Heuer Connected Watch:
If one or the above mentioned items are observed, then the TAG Heuer Connected Watch will not be covered by the international warranty. The normal wear and of your TAG Heuer Connected Watch due to normal usage is not covered by warranty.
This is especially the case for:
General conditions and limitations:
This limited warranty replaces any terms, conditions warranties and guarantees implied by some countries’ local law, including the implied warranty of merchantability, which are disclaimed. Some countries’ local law may not allow the exclusion or limitation of certain implied terms, conditions, warranties and guarantees, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights under local laws which vary from country to country. TAG Heuer and its official Customer Service Centers shall have sole discretion to decide to repair or replace any TAG Heuer timepiece under this limited international warranty. To the extent permitted by the local law, TAG Heuer shall not be liable for any incidental, special, punitive or consequential damages.
We recommend that you send your TAG Heuer Connected Watch by registered mail, carefully wrapped to avoid damage, to the nearest official TAG Heuer Customer Service Center, or take it to your authorized TAG Heuer dealer or dedicated TAG Heuer boutique. TAG Heuer is not responsible for loss or damage during shipping. This list of official TAG Heuer Customer Service Centers can be found at the end of this booklet. On request, these official TAG Heuer Customer Service Centers will provide you with the details of your nearest authorized TAG Heuer dealer or dedicated TAG Heuer boutique. This warranty does not affect your legal rights as a consumer. Please check that this booklet contains an international warranty card – otherwise you will not be covered by the limited warranty services outlined above.
Additionally, in order to be covered by this international warranty, the following administrative conditions shall be met when returning the product: The product shall be returned with its original battery and charger to an authorized TAG Heuer Customer Service Center.
This International Guarantee is in addition to other rights and remedies available to you under law, which may not be excluded. With respect to the above mentioned limited international guarantee, “when the buyer asks the seller to carry out repairs covered by his commercial guarantee upon the acquisition and the reparation of a movable asset, the period of any resultant shutdown of seven days or longer shall be added to the unexpired term of the guarantee. The said period shall run from the time when the buyer requests assistance or the time when the product in question is taken out of service pending repair, should this be subsequent to the request for assistance” (article L211-16 of the French Consumer Code). Notwithstanding anything to the contrary in this guarantee, in addition to the limited international guarantee, TAG Heuer is liable for the French legal (i) guarantee of conformity described in articles L211-4 to L211-13 of the French Consumer Code, and (ii) guarantee against hidden defects in the conditions set out in articles 1641 to 1648 and 2232 of the French Civil Code. With respect to the guarantee against hidden defect, according to article 1641 of the French Civil Code “the seller is bound to a guarantee against hidden defects in the thing sold that render it unfit for its intended use, or that so impair its use that the buyer would not have bought it, or would only have given a lesser price for it if he had known of the defects”, and to the first paragraph of article 1648 of 19 the same Code “an action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect”. With respect to the guarantee of conformity, according to articles L211-4 and L211-5 of the French Consumer Code “the seller is required to deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery. He is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if he assumed responsibility therefor or had it carried out under his responsibility” and “to conform to the contract, the product must: 1. Be suitable for the purpose usually associated with such a product and, if applicable: - correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or model; - have the features that a buyer might reasonably expect to have considering the public statements made by the seller, the producer or his representative, including advertising and labeling; 2. Or have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to”. In addition, an “action resulting from a lack of conformity lapses two years after delivery of the product” (article L211-12 of the French Consumer Code).
We recommend a maintenance service every 1 or 2 years or a failed water-resistance test. As a general rule, all TAG Heuer watches require an annual check of their water-resistance.